Make sure that you read General Instructions and GPS Installation App Tests and Documentation
Sometimes in rare case, if happen that devices are not sending or send not as expected.
For devices installed in vehicles the reasons might be:
For mobile trackers the reasons might be:
If a device is damaged, it must be sent back with the SIM card (without cablles) with a completely filled out RMA form. Without the RMA form or an assigned troubled ticket (see http://service.sw-management.at/support/) the device will be processed.
The RMA form can be downloaded here: