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Make sure that you read General Instructions and GPS Installation App Tests and Documentation


Sometimes in rare case, if happen that devices are not sending or send not as expected.


For devices installed in vehicles the reasons might be:

  • Loose cables or damaged cables
  • Wrongly fixed, damaged or moved or slipped antennas
  • Wrongly connected permanent power
  • Wrongly connected or not connected ignition
  • A damaged antenna or device or cut cable


For mobile trackers the reasons might be:

  • Battery
  • A damaged device

Damaged Device / RMA

If a device is damaged, it must be sent back with the SIM card (without cablles) with a completely filled out RMA form. Without the RMA form or an assigned troubled ticket (see the device will be processed.

The RMA form can be downloaded here:



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