The GPS Fleet Software normally works without problems. But due to the complex networks involved (vehicle, SIM card, internet, …) there can be single vehicle or technical failures during normal operations.
Please consider that any form of support requires a valid support/update contract. Please contact your provider for more details.
We offer to you professional after-sales support that covers the area of software-related failures (via included remote support) and to solve vehicle-related failures by workshops or service technicians. We will address and solve the issue for you within due time and to your satisfaction
Reasons for Failures and Response
The table below summarizes possible failures, the reasons and how to respond quickly:
Single vehicle doesn’t send any new data
Single device sends inaccurate data
All vehicle data is old
SIM-Card charges too high
Software-Login not possible
Software doesn’t respond
Software is slow
Software doesn’t work as designed
E-Mail (alarms or reports) don’t work